SDS can also provide complete Call Center and Telephone Support for your event registration. Our trained call center professionals process new registrations, make changes to existing registrations, plus answer questions related to registration, housing, travel and other pertinent topics. Three levels of support are available, including Standard (8 AM to 8 PM ET Monday-Friday), Extended (Standard, plus weekends and holidays) and Ultimate (24 hour x 7 days per week). Each plan has a corresponding weekly charge, so you can decide exactly how long to utilize our service.

Our Call Center & Telephone Support works in conjunction with our Pre-Show Registration module to handle all aspects of manual registration for your event, such as phone, fax and USPS mail registrations. An additional per-transaction fee is charged for each manual registration processed.

• New Registrations - Step-By-Step Processing of New Registration Requests
• Changes to Registrations - Upgrades, Downgrades, Cancellations, Substitutions, Refunds
• Manual Credit Card Payments - For Registrants Concerned With Online Credit Card Submission
• Online Registration Support - Assistance to Registrants Having Trouble Registering Online
• Registration Questions - Providing Answers to a Variety of Event Registration Questions
• Hotel & Travel Questions - Providing Assistance with Hotel and Travel Arrangements
• Registration Policy Questions - Providing Explanations of Registration Policies
• Cancellation Requests - Processing Cancellation Requests, Including Validation of Reason
• Substitution Requests - Processing Substitution Requests (if business rules support)
• Nominal Weekly Fee - Per Week Per Selected Plan, Plus Per-Transaction Fee for Manual Registrations